Shipping policy

Freshly Packed. Carefully Delivered. Always with Care.

At Kunj, every order is packed with the same care we'd choose for our own kitchen. From the moment you place your order to the day it arrives, we do our best to ensure your spices reach you fresh, safe, and ready to become part of your next meal.

Order Processing

Orders are usually processed within 1–2 business days.

Orders placed on Sundays or public holidays will be processed on the next working day.

Once your order is dispatched, we'll share your tracking details via email or SMS (where available), so you can follow its journey to your doorstep.

Delivery Timeline

We currently deliver across serviceable locations in India.

Estimated delivery times are:

Metro Cities: 2–5 business days
Other Locations: 3–7 business days

While we always aim to deliver on time, occasional delays may occur due to courier operations, weather conditions, public holidays, or other unforeseen circumstances. We truly appreciate your patience if that happens.

Shipping Charges

Free Shipping on all orders of ₹499 and above.
Shipping charges for orders below ₹499 (if applicable) will be displayed during checkout before payment.

Any promotional shipping offers will be applied automatically at checkout.

Tracking Your Order

As soon as your order is dispatched, you'll receive tracking details so you can stay updated on its delivery status.

Delivery Attempts

Our courier partners may make multiple delivery attempts.

If a delivery cannot be completed due to an incorrect address, customer unavailability, or any reason beyond our control, the order may be returned to us. In such cases, additional shipping charges may apply if you request the order to be re-dispatched.

Incorrect Shipping Details

Please ensure your shipping address, contact number, and PIN code are correct before placing your order.

Kunj cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

Damaged, Incorrect or Missing Items

If your order arrives damaged, incomplete, or you receive an incorrect product, please refer to our Return & Refund Policy for the next steps.

We're here to help and will do our best to resolve the issue as quickly as possible.

Order Cancellation

Orders can be cancelled only before they have been dispatched.

If you'd like to cancel your order, please contact us as soon as possible after placing it. Once an order has been shipped, we're unable to cancel it.

Need Help?

If you have any questions about your order, shipping, or delivery, please visit our Contact Us page or reach out to us—we'll be happy to assist you.