Refund policy

Return, Replacement & Refund Policy

We're Here to Make Things Right.

At Kunj, every order is packed with care and checked before it leaves us. Because our products are food items, we generally do not accept returns after delivery. However, if something isn't right, we'll do our best to make it right.

Returns

For food safety and hygiene reasons, returned products cannot be accepted once delivered, unless the product is:

Damaged during transit
Defective
Different from what you ordered
Missing from your order

Damaged, Incorrect or Missing Items

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 48 hours of delivery.

📧 kunjmasale@gmail.com

To help us review your request quickly, please include:

Your Order ID or proof of purchase
Clear photographs of the product and packaging
An unboxing video (if available)
A brief description of the issue

Every request is carefully reviewed by our support team.

Please do not return any product unless requested by us.

Replacements

If your claim is approved, we'll send you a replacement at no additional cost.

All shipping charges for approved replacements will be covered by Kunj.

Refunds

If a replacement isn't possible due to product availability or any other valid reason, you may choose:

A full refund for the affected product(s), or
Store credit of the same value.

Approved refunds are processed within 7 business days. Depending on your bank or payment provider, it may take a little longer for the amount to appear in your account.

When Returns or Refunds Can't Be Accepted

We won't be able to approve requests for:

Change of mind after delivery
Products that have been opened, consumed, or used (unless they were received damaged, defective, or incorrect)
Natural variations in colour, aroma, texture, or taste that occur due to seasonal or agricultural factors and do not affect product quality
Claims that cannot be reasonably verified